Returns & Exchanges

Roland Store London offers a 30-day satisfaction guarantee on all professional audio equipment and electronic instruments. If you are not completely satisfied with your purchase, we provide a streamlined process for returns or exchanges both online and at our London flagship location.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or visit our London store with your original receipt to start the return process within 30 days of delivery.

• 2.
  Prepare the Equipment

  Ensure the product is in its original condition, including all cables, manuals, and protective packaging to qualify for a full refund.

• 3.
  Secure Shipping or Drop-off

  Affix the provided prepaid shipping label to your package or bring the item directly to our service desk for immediate inspection.

• 4.
  Verification and Refund

  Once our technicians verify the hardware's functionality, your refund will be processed to your original payment method within 3-5 business days.