Frequently Asked Questions
Everything you need to know about your Roland Store London experience.
What are your standard shipping times for UK orders?
We offer next-day delivery on all orders placed before 2:00 PM GMT. Standard shipping typically takes 2-3 business days across the UK.
Do you offer international shipping for synthesizers and gear?
Yes, we ship to most countries worldwide. International delivery times vary by location, typically ranging from 5 to 10 business days.
What is the return policy for electronic instruments?
We offer a 30-day return policy. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Do all products come with a manufacturer warranty?
Every product purchased from Roland Store London includes a minimum 1-year manufacturer warranty covering parts and labor for any technical defects.
Can I book an in-store demo for a specific piece of equipment?
Absolutely. You can use our online booking tool to schedule a 1-on-1 session with our specialists at our London showroom.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Clearpay for eligible UK residents.